Shipping Policy

📦 Shipping Policy – Tokyoza

Thank you for shopping with Tokyoza, your one-stop destination for Kids, Men & Women Clothing, Ladies Bags, and Mother & Kids Accessories. Below you’ll find all the important information regarding our shipping process.

🚚 Shipping Locations

We currently ship across Pakistan (Nationwide)

📦 Damaged or Missing Packages

If your package arrives damaged or you haven't received it after the estimated delivery time:

  • Contact us within 48 hours of delivery
  • Provide order number and pictures (if applicable)

We’ll investigate the issue and assist you accordingly.

Orders are typically processed within 1–3 business days. Once processed, delivery within Pakistan usually takes 2–5 business days, while international orders may take 7–15 business days depending on the destination and customs clearance. Shipping charges for domestic orders are Rs. 200 for orders below Rs. 3,000, while orders above Rs. 3,000 qualify for free standard shipping. International shipping fees are calculated at checkout based on weight and destination, and any customs duties or taxes are the responsibility of the customer.

Once your order is shipped, you will receive a confirmation email or SMS with tracking details to monitor your shipment. Please ensure that your shipping address and contact information are accurate to avoid delays. In rare cases, deliveries may be delayed due to weather conditions, courier issues, or remote locations. If your order includes multiple items, it may be shipped in separate packages depending on stock availability and warehouse logistics.

If you receive a damaged package or your order has not arrived within the estimated delivery timeframe, please contact us within 48 hours with your order number and relevant details. Our customer service team is always ready to assist you. For any questions or support, you can reach us via email at main.tokyoza@gmail.com, WhatsApp at +92 3424012445, or message us on Instagram @main.tokyoza.

Thank you for shopping at Tokyoza – where style meets comfort!

 

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