Return and Refund Policy
Tokyoza Return & Refund Policy
At Tokyoza, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, you may request a return or refund under the following terms:
Return Window- You may return items within 7 days of delivery.
- Example: If your order was delivered on July 1st, you may return it until July 8th.
- Returns will not be accepted for items marked as “no longer needed” or “change of mind.”
Return Conditions
Returned items must meet the following criteria:
- Unused and unworn
- In original packaging with all seals, tags, labels, and accessories intact
- Accompanied by any included manuals or warranty cards
All returned items undergo a quality check. If the product is found to be in an unsuitable condition, we reserve the right to send it back without refund or replacement.
Order Cancellation
You may cancel your order any time before it is dispatched by calling our customer service at +923424012445.
If the parcel is delivered before cancellation, you can refuse to accept it at the time of delivery.
How to Return an Item
To initiate a return:
- Ensure your item is not in a non-returnable category (see below).
- Call our helpline at +923424012445.
- Our team will guide you through the return process.
Refund Process
Once your returned item passes our quality check, refunds will be processed as follows:
- Store Credit: 1–2 business days
- Bank Transfer: 7–12 business days
- Credit/Debit Card Reversal: 1–3 business days
Rejected Return Requests
If your return does not meet our policy criteria, we will notify you with the reason for rejection. The product will be shipped back to you at no extra cost.
For any queries, feel free to contact our support team through the Contact Us page or call +923424012445.